Kiss918 Privacy Policy – User Information Protection
This Privacy Policy explains how kiss918 collects, uses, stores, and protects the personal information of our users in Malaysia. We are committed to handling your privacy responsibly and transparently.
1 Information We Collect
Kiss918 collects various types of information from users in order to provide a secure, functional, and personalised platform experience. The information collected covers the following categories:
Account Information
Full name, email address, phone number, date of birth, and encrypted password. This information is required during registration and is used to verify identity and manage user accounts.
Payment Information
Deposit and withdrawal transaction details in MYR (RM), payment method names, and transaction timestamps. kiss918 does not store full credit card information; payment data is processed through secure, encrypted channels.
Device & Browser Information
Device type, operating system, browser version, IP address, screen resolution, and language settings. This data is used to ensure the platform experience is optimised for Malaysian users' mobile devices and connections.
Platform Usage Data
Pages visited, games played, session duration, in-platform actions, and navigation patterns. This data helps us understand how users interact with the platform and improve our services over time.
2 Purpose of Data Use
All information collected by kiss918 is used for legitimate purposes directly related to the provision of platform services. We do not use user data for any purposes outside the scope outlined below:
- Account management: Creating, authenticating, and maintaining user accounts, as well as securely processing login requests.
- Transaction processing: Verifying and recording deposits and withdrawals in MYR (RM) via the user's chosen payment method.
- Platform security: Detecting suspicious activity, preventing fraud, and safeguarding platform integrity against misuse.
- Service improvement: Analysing usage data to improve the interface, load speed, and overall experience for Malaysian users.
- Support communications: Reaching out to users regarding inquiries, technical issues, or important policy updates.
- Legal compliance: Meeting compliance requirements related to age verification, anti-money laundering, and applicable reporting obligations.
3 Cookies & Session Tracking
The kiss918 platform uses cookies and similar session-tracking technologies to ensure a smooth and secure user experience. Cookies are small text files stored on your device when you visit our platform.
Required to maintain your logged-in status, save your language preferences and display settings, and ensure consistent navigation across platform pages.
Helps us understand how users interact with the platform — such as the most frequently visited pages and session duration — for service improvement purposes only.
Used to authenticate valid sessions, detect suspicious login attempts, and protect user accounts from unauthorised access.
Users can manage or disable cookies through their browser settings, though this may affect certain platform features. kiss918 does not use third-party cookies for advertising purposes.
4 Data Storage, Security & Sharing
Storage Security
Kiss918 stores user data on servers protected with industry-standard SSL encryption. Access to personal data is restricted to personnel who require it for legitimate operational purposes only. User passwords are stored in encrypted form and cannot be read by any party.
Data retention periods depend on the type of information and operational requirements. Transaction records are retained for the period required for audit and compliance purposes. Data that is no longer needed will be securely deleted or anonymised.
Third-Party Sharing
Kiss918 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. Data sharing only occurs in the following circumstances:
- Approved payment processing providers, for the purpose of verifying deposit and withdrawal transactions in RM.
- Law enforcement or regulatory authorities, where required by law or court order.
- Technical service providers that support platform operations, bound by strict confidentiality agreements.
Key Security Measures
- SSL encryption for all platform connections
- Passwords stored as irreversible hashes
- Two-step verification is available for user accounts
- Continuous monitoring for suspicious activity
- Internal data access restricted to authorised personnel only
- Regular security audits of platform infrastructure
5 User Rights, Policy Changes & Contact Us
Right to Access
Users have the right to request a copy of the personal information we hold about them. Requests can be submitted through kiss918 customer support channels and will be processed within a reasonable timeframe.
Right to Correction
If any information we hold is inaccurate or out of date, users have the right to request a correction. Users can also update basic profile details such as their phone number directly through their account settings.
Right to Erasure
Users may request the deletion of their account and personal data. Such requests are subject to record-keeping requirements set by law and relevant platform operational needs.
Changes to the Privacy Policy
Kiss918 reserves the right to update this Privacy Policy at any time to reflect changes in data practices, legal requirements, or platform improvements. The latest version will always be available on this page along with the date of the update. Continued use of the platform after any changes constitutes acceptance of the updated policy.
Contact Privacy Support
For any enquiries regarding this Privacy Policy, including requests to access, correct, or delete your data, please contact the kiss918 support team by email at [email protected]. You may also refer to the FAQ for more information on how we manage your privacy.